Can I bring food or drinks into the arena?
Outside food or beverages of any kind (alcoholic beverages included) are not allowed in the Carlson Center.
What time do doors open for each event?
For most Carlson Center events, with the exception of trade shows, doors open 60 minutes prior to start time. For trade shows, doors open at the event start. Doors will vary for each event; for more information please call the Carlson Center at 907.451.7800.
Where is the Carlson Center ‘Lost & Found’?
During an event, you may inquire about lost or found items the Security Office, located in the Southwest lobby. For inquiries following an event, please call 907.451.7800 during normal business hours.
What is the re-entry policy at the Carlson Center?
For your safety, once a person exits the Carlson Center, re-entry is strictly prohibited.
What and where is will call?
The Carlson Center Will-Call window is located in the Northeast entry, 2nd floor. Be prepared to present the credit card used to purchase tickets, as well as a photo I.D. Photo I.D. is required.
Can I return or exchange my tickets?
Unfortunately, you cannot exchange tickets.
What age does my child have to be to require a ticket?
At most Carlson Center events, children age two and under do not need a ticket. However, in order for a child to have his/her own seat, a ticket is required. For more information, please call 907.451.7800.
What forms of payment do you accept?
The Carlson Center Box Office accepts cash, Visa and MasterCard. No checks accepted.
For more information on ticketing, please visit our ticketing page.